Customer Support Specialist- Accounting Product
Puzzle 🧩🚀United States • Canada
Posted October 29, 2025
Full Time
About the Company
Puzzle is modern accounting software designed for ambitious startups. It offers seamless integration into business operations, providing real-time insights to help founders make informed decisions about their fiscal health. With a focus on smart accounting, Puzzle aims to empower entrepreneurs and reduce financial uncertainties.
Job Description
Puzzle is a fintech startup reimagining accounting software to empower entrepreneurs. They are looking for a Customer Support Specialist to join their team, providing technical support, resolving issues, and maintaining platform reliability. This is a remote opportunity with a fast-paced, collaborative environment.
Requirements
- 4+ years of experience in a technical/customer support, product specialist, QA, or related role in a SaaS or software environment.
- Strong problem-solving skills and an activated curiosity to dig into root causes.
- Motivated by nebulous problems, excited to work in a fast-paced startup environment.
- Ability to translate technical details into clear, concise documentation.
Benefits
- Competitive base pay
- Meaningful equity
- 100% paid employee health, dental, and vision plans
- Flexible PTO policy
- Home office budget
- Co-working budget
- Learning and development budget
