Technical Product Customer Support (SaaS Platform)

We're seeking a technically capable and customer-obsessed Chat Support Specialist for our financial platform. The role involves responding to customer inquiries via Intercom, resolving technical issues with our internal tools, and delivering a fast, clear, empathetic support experience. This is a remote position focused on fintech products and automation.

Requirements

• 2–3 years experience in customer support for a fintech, SaaS, or developer tool
• Strong written English
• Comfortable using support platforms like Intercom, Zendesk, or similar
• Tech-savvy
• Reliable, organized, and capable of managing multiple chats without dropping the ball

Benefits

• Paid in USD (bi-monthly payouts)
• Remote work
• Hands-on experience with internal tools and customer workflows
• Opportunity to support a modern fintech platform