Customer Support Specialist
Kroo Bank LtdManchester, England, United Kingdom
Posted November 4, 2025
Full Time
About the Company
Kroo is a fintech company that is helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet.
Job Description
Kroo is a fintech company that is looking for a Customer Support Specialist to join their team. The ideal candidate will have experience in customer service in the financial services industry, be interested in how technology can improve people's lives, and enjoy the startup environment. The role involves providing high levels of customer service, being proactive in solving customer problems, and working closely with the financial crime team.
Requirements
- Front line or back office banking experience
- Customer service experience in the financial services industry
- Interest in how technology can improve people's lives
- Startup environment
- Customer focus
- High level of organisation
- Excellent written and verbal communication skills
- High level of empathy and ability to connect with other people
Benefits
- Generous holiday time
- Personal days
- Employer-sponsored volunteer program
- Mental health support
- Workplace pension
- Top-notch equipment
- Modern office
- Cycle to Work scheme
- Electric Car scheme
- Enhanced parental leave
- Room for growth
- Full healthcare for you and your nuclear family
