Customer Support Specialist
PlentiAdelaide, South Australia, Australia
Posted October 16, 2025
Full Time
About the Company
Plenti is Australia's leading lender, offering fast and fair car loans, renewable energy financing, and personal loans to empower borrowers. With a focus on technology and innovation, Plenti has originated over $3.5 billion in loans since its inception, helping both borrowers bring their ideas to life and investors earn strong returns. Recognized for its exceptional credit performance and industry awards, Plenti listed on the ASX in September 2020.
Job Description
Plenti is a fast-growing fintech lender seeking a Customer Support Specialist. The role focuses on delivering exceptional customer experiences through phone, chat, and email support, resolving customer issues, and becoming a trusted advisor. They are looking for a proactive and empathetic individual to join a team driving innovation and shaping Australia's financial ecosystem.
Requirements
- Experience in customer service, contact center, or financial services preferred
- Strong verbal and written communication skills
- Customer-focused mindset with excellent problem-solving and conflict-resolution skills
- Ability to work efficiently in a fast-paced environment and maintain attention to detail
- Proficiency in using customer service software, CRMs, and digital communication tools
Benefits
- Competitive salary
- Flexible working
- Volunteer and study leave
- Social events
- Company events
- Diversity and inclusion initiatives
