Prudential is seeking a dynamic and customer-focused Senior Customer Excellence Specialist to join our Group Insurance Customer Excellence Team. This role is pivotal in delivering an exceptional service experience to our Premier clients by serving as the primary point of contact for resolving service inquiries and fostering strong client relationships.
Requirements
- Serve as the designated contact for assigned clients, managing and resolving service inquiries with professionalism and urgency.
- Build and maintain strong relationships with client representatives, producers, and brokers.
- Focus on customer experience to deliver the best experience for our customers.
- Demonstrated ability to deliver accurate, dependable, and trustworthy service to our customers.
- Deliver consistent, high-quality service by adhering to established processes and industry standards.
- Analyze service trends to identify root causes and recommend proactive solutions.
- Collaborate cross-functionally to address process gaps and enhance the overall service experience.
- Provide consultative support for process improvement initiatives.
- Act as a positive change agent, fostering a culture of continuous improvement and customer-centricity.
- Manage multiple priorities effectively in a fast-paced, evolving environment.
Benefits
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- 401(k) plan with company match (up to 4%).
- Company-funded pension plan.
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
