As a Senior Account Specialist, you will support Disability and Absence Products, serve as the primary escalation and solutions partner for a flagship client, and drive resolution and continuous improvement across the end-to-end claims journey.
Requirements
- Proven expertise in claims or service operations, with a strong grasp of contracts, policies, and business processes.
- Digital mindset—comfortable with analytics, reporting tools, and quickly adapting to new technologies.
- Creative, solutions-oriented problem solver who thrives in ambiguity and drives change collaboratively.
- Authentic leader who models optimism, fairness, and inclusion; able to influence at all levels and remain positive under pressure.
- Exceptional communicator—clear, concise, and able to tailor messaging to diverse audiences.
Benefits
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- 401(k) plan with company match (up to 4%).
- Company-funded pension plan.
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
