Customer Success Specialist with Coffee Experience

Customer Success Specialist with Coffee Experience. Full-time role in a remote team. Fast-growing ecommerce and wholesale distributor of commercial and home espresso equipment. Job involves leading a team, shaping processes, and ensuring every client interaction reflects quality of products sold.

Requirements

• At least 5 years in a client-facing operations or customer success role
• 2+ years leading a team
• Experience in e-commerce operations
• Knowledge of Shopify
• Analytical instincts to spot patterns and act on them

Benefits

• A remote-first, globally distributed team and flexible work environment
• The opportunity to lead a high-impact function within a fast-growing brand
• A collaborative, passionate culture driven by innovation and a love for coffee