Customer Success Specialist with Coffee Experience

Pro Coffee Gear is seeking a Customer Success Specialist with Coffee Experience to lead a team and shape post-sales experience. The role involves owning the full customer journey, leading a team, and improving operational processes.

Requirements

• At least 5 years in a client-facing operations or customer success role
• 2+ years leading a team
• Experience in e-commerce operations is essential
• Familiarity with Shopify or tools close enough to get up to speed fast
• Analytical instincts to spot patterns and act on them

Benefits

• A remote-first, globally distributed team and flexible work environment
• The opportunity to lead a high-impact function within a fast-growing brand
• A collaborative, passionate culture driven by innovation and a love for coffee