Scaled Customer Success Manager
PerceptyxCanada
Posted December 4, 2025
Full Time
About the Company
Perceptyx is a team of innovators fueled by purpose, collaboration, and excellence, on a mission to help organizations turn employee insights into measurable impact.
Job Description
We're looking for a Scaled Customer Success Manager to drive measurable value, retention, and expansion across a digital portfolio of customers. The role combines Customer Success expertise with scalable, AI-enabled engagement to design digital touchpoints, automations, and lifecycle programs.
Requirements
- 3–5 years in Customer Success, Account Management, or digital engagement in B2B SaaS
- Strong commercial acumen and confidence supporting renewals and identifying expansion paths
- Exposure to digital-first CS motions (automations, playbooks, lifecycle programs)
- Comfortable using AI-enabled tools for customer insights, automation, content creation, forecasting, and risk detection
- Analytical mindset with ability to interpret product usage, health metrics, and value signals
- Excellent communication and executive-facing presence
- Organized, self-starter attitude with ability to manage multiple accounts at scale
- Interest in growing toward advanced strategic CSM or CS Operations roles
Benefits
- Healthy medical, dental, and vision insurance for you and your family
- Generous Maternity, Paternity, and Adopter leave benefits with flexibility on when you use this benefit
- Compassionate Care Program with paid time off to care for family members
- Generous Bereavement Leave that also supports Pet Parents
- Canadian employees contribute to a pension plan. Perceptyx will provide an employer match for the pension
- Flexible paid vacation with the expectation that every team member enjoys at least 10 business days per calendar year
- 15 paid holidays per calendar year
