Customer Success Manager

Drive Success. Build Relationships. Make Every Customer a VIP. Customer Success Manager to join our growing team and partner with customers to maximize value from WhatConverts, prove their ROI, and grow with us long-term.

Requirements

• 2+ years of customer success, onboarding, or account management experience within a SaaS or tech environment
• Strong technical aptitude — you enjoy learning, explaining, and troubleshooting software solutions
• Hands-on experience with CRM tools (Zoho, Salesforce, or similar) to manage customer relationships and success journeys

Benefits

• Remote-First: Empowered to work agilely in a fully remote environment with no risk of office return
• Immediate Impact: From day one, take ownership of projects and make a direct impact
• Health & Wellness: 100% employer-paid premium medical, dental, vision, and life insurance
• 401k with 5% Match: Secure your future with immediate vesting
• Employee Support: Access counseling, legal, and debt management services through our EAP
• Generous PTO & Flexible Time Off: Accrue PTO with additional days for tenure, plus up to 4 hours of flex time per week for personal matters
• Parental & Bereavement Leave: Paid leave for life’s important moments
• Volunteer Day: Give back with an annual volunteer day
• Diversity & Inclusion: Join a positive, supportive, and inclusive workplace
• Remote Work Perks: $100 monthly stipend to ensure your home office needs are met and company-provided devices