The Executive Support Team (EST) is seeking an IT Support Specialist to provide high-level, focused support for the Board of Trustees, top university executives, and their staff. This role requires rapid response and 24/7 support in a dynamic environment, meeting the technological needs of executives and collaborating with strategic partners and vendors.
Requirements
- Provide customer service and technical support for hardware and software
- Diagnose, research, and resolve end-user issues; escalate as necessary
- Communicate technical information to non-technical users; maintain incident communication through resolution
- Train end-users on new devices and technologies
- Install, configure, and test hardware and software on new or existing devices
- Set up and maintain workstations; provide access to applications, systems, and data
- Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation
- Document incidents, internal processes, procedures, and training manuals
- Assist and interact with hardware and software vendors
- Support applications, mobile devices, and servers; implement security policies and protocols
- Replace equipment at the end of its warranty or lifecycle
- Track and maintain hardware and software inventory
- Supervise staff members, including hiring, development, and performance management
Benefits
- Comprehensive medical, dental, and vision coverage
- Robust retirement plans
- Substantial paid time off including holidays, vacation and sick time
- 75% tuition discount for employees and eligible spouses and children