IT Support Specialist- Executive Support Team

The Executive Support Team (EST) is seeking an IT Support Specialist to provide high-level, focused support for the Board of Trustees, top university executives, and their staff. This role requires rapid response and 24/7 support in a dynamic environment, meeting the technological needs of executives and collaborating with strategic partners and vendors.

Requirements

• Provide customer service and technical support for hardware and software
• Diagnose, research, and resolve end-user issues; escalate as necessary
• Communicate technical information to non-technical users; maintain incident communication through resolution
• Train end-users on new devices and technologies
• Install, configure, and test hardware and software on new or existing devices
• Set up and maintain workstations; provide access to applications, systems, and data
• Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation
• Document incidents, internal processes, procedures, and training manuals
• Assist and interact with hardware and software vendors
• Support applications, mobile devices, and servers; implement security policies and protocols
• Replace equipment at the end of its warranty or lifecycle
• Track and maintain hardware and software inventory
• Supervise staff members, including hiring, development, and performance management

Benefits

• Comprehensive medical, dental, and vision coverage
• Robust retirement plans
• Substantial paid time off including holidays, vacation and sick time
• 75% tuition discount for employees and eligible spouses and children