IT Support Specialist
Penn State UniversityFerguson Township, Pennsylvania, United States
Posted December 9, 2025
51000 - 74000 USD year
Full Time
About the Company
The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging.
Job Description
The Deskside Support team within Penn State IT is seeking a customer-focused, self-driven, and highly motivated IT Support Specialist- Senior Support to join a team supporting approximately 10,000 endpoint devices across 28 non-IT business units.
Requirements
- Provide advanced hardware and software support for desktops, laptops, mobile devices, and peripherals.
- Troubleshoot and resolve complex technical issues and escalations.
- Manage the lifecycle of IT assets, including procurement, imaging, inventory, and decommissioning.
- Lead or support IT projects, committees, and process improvement efforts.
- Foster strong relationships between IT and faculty/staff.
- Participate in on-call rotations and respond to urgent incidents.
- Assist with onboarding, mentoring, and training of team members.
Benefits
- Comprehensive medical, dental, and vision coverage
- Robust retirement plans
- Substantial paid time off
- Generous 75% tuition discount for employees, spouses, and children
