IT Support Specialist

We are searching for an experienced, detail-oriented, and customer service focused IT Support Specialist to join our Product Lifecycle Management (PLM) and Computer-Aided Design (CAD) Tools Team at the Applied Research Laboratory (ARL) at Penn State. The PLM CAD Tools Team works in collaboration with ARL Research Offices to support the management of research and engineering data via Siemens Teamcenter and a suite of engineering design tools.

Requirements

• Provide technical support to users for CAD software packages and Siemens Teamcenter PLM
• Diagnose, research, and resolve user issues in a timely manner through established protocols, robust communication, and troubleshooting
• Participate in maintenance, implementation, troubleshooting, and support for applications and servers
• Provide appropriate access to applications, systems, and data
• Provide guidance and inform of policies/procedures to users, including training as necessary
• Implement security policies and protocols
• Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation
• Contribute to documentation of incidents, internal processes/procedures, and training manuals
• Assist in tracking and maintaining hardware and software inventory; interact with vendors
• May supervise a growing staff, including hiring, development, and performance management

Benefits

• Comprehensive medical, dental, and vision coverage
• Robust retirement plans
• Substantial paid time off
• Generous 75% tuition discount