Senior Parts Identification Specialist-Customer Support
Parts TownIllinois, United States • City of Plattsburgh, New York, United States • Fort Wayne, Indiana, United States
Posted December 18, 2025
40140 - 53700 USD year
Full Time
About the Company
Parts Town is a fast-growing distributor of restaurant equipment, HVAC, and residential appliance parts. We value transparency, prioritize our positive workplace culture, and celebrate collaboration, growth, and work-life balance.
Job Description
Parts Town is a fast-growing distributor of restaurant equipment, HVAC, and residential appliance parts. We're looking for a Senior Parts Identification Specialist-Customer Support with a passion for customer service and problem-solving to find and provide customers with the correct replacement part numbers.
Requirements
- 1-3 years of experience at Parts Town
- Passion for customer service and problem-solving
- Attention to detail and ability to multitask without sacrificing accuracy
- Confident communication via phone and computer
- Fluency in English (written and verbal)
- Proficiency in Salesforce, Bloomfire, and manufacturer lookups and BOM systems
- Availability to work M-F from 9:00 AM - 5:30 PM CST/10:00 AM - 6:30 PM EST or 9:30 AM - 6:00 PM CST/10:30 AM - 7:00 PM EST
Benefits
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options
- Health insurance
- 401(k)/401k match
- Employee assistance programs
- Time away
- Paid parental leave
- Professional development opportunities