Customer Solutions Specialist (Chains)

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we're looking for a Customer Solutions Specialist to assist with pricing, quote generation, parts identification, shipping, tracking, and returns. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for delivering exceptional customer service.

Requirements

• At least 1 year of experience in a face-to-face or over-the-phone customer service role
• Stellar organizational skills, multi-tasking skills, and computer skills
• Ability to work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed
• Quality, high-speed internet connection at home
• Ability to work a schedule of M-F 10:00 AM - 7:00 PM (EST) during the first 3 weeks of training

Benefits

• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options
• Traditional benefits (health insurance, 401k/401k match, employee assistance programs, time away)