Customer Success Italy - Mid-Market & Key Account - Paris - CDI - F/H/X

Customer Success Italy - Mid-Market & Key Account role at Partoo, a scale-up SaaS B2B company. Partoo helps local businesses, large companies, or SMEs to get closer to their customers through an all-in-one platform and different solutions. The role involves ensuring customer satisfaction, maximizing adoption and use of Partoo solutions, and detecting opportunities for upsell/cross-sell.

Requirements

• From 3 years of experience on a client portfolio management position
• Mastery of Italian, English, and French is mandatory
• Very good relational skills with a commercial appetite
• Adaptability and resilience
• Curiosity, autonomy, and proactivity
• Analytical spirit and problem-solving
• Rigour and organizational abilities

Benefits

• Access to various internal sports activities
• Partnership with Gymlib (4,500 gyms and 300 activities)
• CSE benefits via Leeto
• Worklife card (meal vouchers, sustainable mobility package, CESU vouchers...)
• Health Insurance Alan
• Mental health prevention solutions with Alan Mind and Moka care
• 6 RTT days/year
• 6 weeks of remote work/year (after one year of service) and 1 to 2 days of remote work per week
• Internal/external events (theme parties, team and company seminars, Astérix Park...)
• Participation in associative and inclusive missions through our partnership with Vendredi (2 associative days offered by Partoo) and our Women@Partoo group
• Discover our eco-friendly offices in Paris 18 like on the first day (+ parking)
• BSPCE after one year of service, we offer 35% of the annual fixed salary in BSPCE, based on a pre-established value and with a 3-year vesting period