Junior Genesys IVR Developer
Orange Egypt6th of October, Giza, Egypt
Posted March 4, 2026
Full Time
About the Company
Orange Egypt, a subsidiary of the global Orange Group, delivers comprehensive mobile and fixed broadband services across Egypt, leveraging advanced 4G and 3G networks to serve millions of customers. The company also offers enterprise solutions under Orange Business, providing IT and telecom services to multinational corporations. With a workforce of 78,000 employees in France and a total of 140,000 worldwide, Orange is recognized for its commitment to ethical, social, and environmental standards, exemplified by its Gender Equality European & International Standard certification. Its strong focus on innovation, customer experience, and inclusive workplace culture distinguishes it as a leading telecommunications provider in the region.
Job Description
Design, develop, and implement Genesys IVR solutions to enhance customer experience and improve operational efficiency.
Requirements
- Design, develop, and implement Genesys IVR and Routing applications using Composer or IRD.
- Configure Genesys components (ACD, IVR, CTI, etc.) to meet business requirements.
- Develop and maintain IVR flows, voice prompts, and call routing logic.
- Troubleshoot and resolve IVR related issues.
- Collaborate with other teams to ensure seamless integration of IVR solutions with other systems.
- Stay updated on the latest Genesys technologies and industry best practices.
