Associate Customer Service Representative

Primary interface of onsemi to external customers and vice versa, providing customer satisfaction in processing customer orders, and collaborating with various functional groups to ensure customers' requests are handled properly and in a timely manner.

Requirements

• Provide tactical support for Sales and Marketing team
• Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools
• Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met
• Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities
• Provide customer satisfaction in order management to maximize both the company and customer revenue
• Run reports using available tools and analyze the data in order to make decision and or identify trends
• Comply with Customer Service business rules, techniques, and protocols