Customer Loyalty Specialist (Logan, UT)

We're looking for a Customer Loyalty Specialist to join our team at Vivint Smart Home. As a Customer Loyalty Specialist, you will act as an advocate for our customers, building confidence in our business and resolving complex issues. You will have the support of a Supervisor and Performance Specialist, and will receive continual education on policies, procedures, and soft skills.

Requirements

• Deescalate customers and find resolutions for complex issues
• Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy
• Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs
• Actively answer incoming phone calls to support customers in addressing their product or service inquiries
• Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques

Benefits

• Paid, Mandatory In-person Training
• Starting Rate: $16.75/hr + Commissions
• Potential to make up to $18.25/hr within your first year