Customer Loyalty Specialist (Lindon, UT)

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.

Requirements

• Deescalate customers and find resolutions for complex issues
• Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
• Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
• Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.

Benefits

• Daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups