Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.
Requirements
- Deescalate customers and find resolutions for complex issues
- Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
- Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
- Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.
Benefits
- Daily lunch and drinks on site
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Onsite health clinic, gym, gaming tables
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups