Senior Customer Success Manager

Newcode.ai is transforming how organizations harness AI in the real world. We're looking for a Senior Customer Success Manager to empower our partners and customers to fully leverage cutting-edge AI solutions. As a strategic partner, you'll guide customers from onboarding through adoption, expansion, and sustained value realization.

Requirements

• 5+ years in Customer Success, Account Management in LegalTech
• A degree in law is a plus
• Proven track record of driving retention, expansion, and satisfaction in enterprise accounts
• Deep comfort working with legal, compliance, or highly technical clients
• Experience facilitating workshops, onboarding, project management, and strategic account planning for customers
• Strong data-driven mindset
• High EQ and comfortable navigating C-level conversations and working with stakeholders across teams
• Exceptional organizational, prioritization, and communication skills (written, verbal, interpersonal) with fluency in English
• Conversational Norwegian or Swedish, as well as additional languages, is a plus

Benefits

• Culture of excellence and trust
• Work with talented peers in a collaborative, high-energy team
• Shape both product and culture as we grow
• Leadership and impact: Take ownership and drive outcomes from the start of your journey
• Global, inclusive team: Collaborate across borders and backgrounds