Senior Customer Success Manager

Newcode.ai is a high-growth company transforming how organizations harness AI in the real world. As a Senior Customer Success Manager, you'll empower partners and customers to leverage cutting-edge AI solutions. You'll serve as a strategic partner, guiding customers through adoption and value realization, while advocating for customer needs and driving product development.

Requirements

• 5+ years in Customer Success, Account Management in LegalTech
• A degree in law is a plus
• Proven track record of driving retention, expansion, and satisfaction in enterprise accounts
• Deep comfort working with legal, compliance, or highly technical clients; ability to quickly learn new domains if needed
• Experience facilitating workshops, onboarding, project management, and strategic account planning for customers
• Strong data-driven mindset: able to interpret usage analytics and outcome metrics to guide engagement and prioritization
• High EQ and comfortable navigating C-level conversations and working with stakeholders across teams
• Exceptional organizational, prioritization, and communication skills (written, verbal, interpersonal) with fluency in English. Conversational Norwegian or Swedish, as well as additional languages, is a plus.

Benefits

• Culture of excellence and trust
• Work with talented peers in a collaborative, high-energy team
• Shape both product and culture as we grow
• Leadership and impact: Take ownership and drive outcomes from the start of your journey
• Global, inclusive team: Collaborate across borders and backgrounds