Manager, Customer Success
MoeGoCanada
Posted February 26, 2026
Full Time
About the Company
MoeGo delivers an all-in-one technology platform that empowers pet care businesses—from grooming salons and daycare centers to multi-location boarding franchises—to streamline operations and scale efficiently. The platform offers integrated scheduling, client management, staff coordination, and real-time analytics, enabling owners to focus on service quality while optimizing productivity. By combining a passion for pet care with user-friendly, data-driven tools, MoeGo differentiates itself as a purpose-driven solution that supports businesses at every growth stage. Thousands of pet care professionals rely on MoeGo to transform their operations and strengthen their communities.
Job Description
MoeGo is a pet care business technology company that needs a Manager, Customer Success to lead and develop a team of Customer Success Managers responsible for driving customer outcomes after onboarding. The role requires 5–8+ years of experience in Customer Success, Account Management, or a related customer-facing SaaS role, with 2–4+ years of experience managing and developing Customer Success Managers.
Requirements
- Lead, coach, and develop a team of Customer Success Managers responsible for post-onboarding customer relationships
- Own customer success performance across your team, including retention, churn, expansion, NPS, and product adoption
- Set clear expectations, success metrics, and operating rhythms for CSMs
- Review account plans, health signals, and risks; step in to support escalations when needed
- Partner closely with Sales, Onboarding, Support, and Product to ensure a seamless customer lifecycle
- Drive consistent execution of success plays including adoption, renewal, and expansion motions
- Translate customer insights into actionable feedback for Product and cross-functional partners
- Build and continuously improve success playbooks, processes, and enablement for your team
- Forecast team capacity and coverage as the customer base scales
- Ensure customers feel supported, heard, and confident in MoeGo as a long-term partner
Benefits
- Competitive compensation
- Benefits
- Flexibility
- 401(k) matching
- Flexible benefit plans
