Manager, Customer Success

Conexiom is seeking a Manager, Customer Success to lead and develop a team of Customer Success Managers responsible for driving customer outcomes, retention, and growth. The ideal candidate will have 5+ years of experience in Customer Success, Account Management, or related post-sales roles, and 2+ years of people management experience leading customer-facing teams.

Requirements

• 5+ years of experience in Customer Success, Account Management, or related post-sales roles
• 2+ years of people management experience leading customer-facing teams
• Experience in a B2B SaaS environment
• Proven ability to manage customer relationships through change or transformation
• Strong communication skills with the ability to engage both internal stakeholders and customer executives
• Data-driven mindset with experience using CS metrics and reporting

Benefits

• Impactful Work: Play a pivotal role in transforming how businesses operate on a global scale
• Growth Opportunity: Be part of an ambitious company on a rapid growth trajectory, offering numerous opportunities for personal and professional development
• Inclusive Culture: Join a diverse team of innovative thinkers and doers, committed to fostering an inclusive environment where everyone can thrive