Customer Success Manager
MealSuiteCambridge, Ontario, Canada
Posted February 27, 2026
85000 - 95000 CAD
Full Time
About the Company
MealSuite delivers a fully integrated, end-to-end food service platform that covers dietary planning, kitchen operations, inventory, and point-of-sale for healthcare and senior-living settings. Since 1989, the company has pioneered industry-leading software that streamlines administrative labor, cuts food waste, mitigates risk, and ensures compliance with regulatory standards. Its core focus spans long-term care, hospital care, retirement communities, and dietary management, enabling operators to devote more time to improving residents’ quality of life. What sets MealSuite apart is its blend of comprehensive, personalized solutions and a reputation for unmatched customer service that consistently delivers smiles and satisfaction.
Job Description
MealSuite is looking for a Customer Success Manager to join their Customer Experience team. The successful candidate will develop a consultative relationship with each customer, work with other MealSuite teams and SMEs to provide solution planning and execution, and proactively connect with customers to assess the health of their account and identify future needs and growth opportunities.
Requirements
- Knowledge of Customer Experience/Success within a SaaS environment
- 2-3 years of experience in Customer Success, Account Management, or a related role
- Experience establishing joint strategic goals with customers and measuring progress and outcomes
- Experience with Customer Success platforms
- Experience with senior living technology or nutritional services technology
- Exceptional relationship building and quickly establishing credibility and rapport with stakeholders of all seniority levels
- Ability to thrive in a collaborative, fast-moving environment
Benefits
- Unlimited paid time off
- Retirement savings support
- Health benefits
- Hybrid flexibility
- Work-life balance
- Participation in our equity program
- Opportunities for career development and advancement
- Purposeful work with a positive community impact