Remote Bilingual Call Center Representative | Spanish-English

MCI is a fast-growing tech-enabled company seeking bilingual Call Center Representatives for diverse client projects. This role involves handling inbound and outbound calls, troubleshooting technical issues, building customer relationships, and delivering exceptional service. It offers competitive pay and benefits and a focus on career growth within a dynamic team.

Requirements

• Fluent in English and Spanish (spoken and written)
• Strong typing skills (20+ WPM) and data entry experience
• Excellent communication, organization, and problem-solving abilities
• Ability to work scheduled shifts, including weekends and holidays
• Basic knowledge of Microsoft Office Suite and Windows applications
• Reliable internet connection (20Mbps+ download speed)
• Customer-first mindset
• Ability to multitask and thrive in a dynamic environment

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Casual Dress Code