Customer Service Representative (Voice)

MCI is a fast-growing tech-enabled business services company seeking a skilled Customer Service Representative (Voice) to join their growing team. The role involves handling inbound and outbound calls, providing excellent customer support, and resolving inquiries efficiently. MCI prioritizes a positive work environment with opportunities for growth and learning.

Requirements

• Handle inbound and outbound calls in a courteous and timely manner
• Listen actively to understand customer needs and provide effective solutions
• Research systems to locate or update information
• Follow all client processes and procedures accurately
• Use knowledge base and training resources to resolve customer inquiries effectively
• Handle sensitive customer data with discretion and confidentiality
• Escalate complex concerns to supervisors
• Stay up to date with company policies and procedures
• Maintain a punctual and reliable attendance record

Benefits

• Medical, Dental, and vision coverage
• Commuting Assistance
• Training and Development
• Opportunities for promotion
• Competitive Salary
• Employee Shuttle Services