Customer Service Representative (Voice)

MCI is seeking a skilled Customer Service Representative (Voice) to deliver exceptional support to clients in a fast-paced environment. The role involves handling inbound and outbound calls, gathering customer information, and assisting with solutions. MCI focuses on customer experience and business process outsourcing solutions in the healthcare, retail, and government sectors.

Requirements

• Handle inbound and outbound calls with professionalism and empathy.
• Listen actively to understand customer needs.
• Research systems to locate information.
• Follow all client processes and adhere to procedures.
• Document and process customer interactions.
• Troubleshoot and resolve customer inquiries effectively.

Benefits

• Health insurance
• Dental coverage
• Paid training
• Career growth opportunities
• Employee discounts