Customer Service Representative (Non-Voice)

MCI is a fast-growing tech-enabled business services company seeking skilled Customer Service Representatives to provide exceptional support to offshore clients. The role involves handling customer interactions via email and chat channels, researching systems, and following client processes. Candidates should be motivated, energetic, and dedicated, with a strong emphasis on building relationships and achieving customer wins.

Requirements

• Respond to customers via email and chat
• Understand customer needs and resolve inquiries
• Research systems to retrieve or update information
• Follow client processes and maintain professionalism
• Strong communication and problem-solving skills
• Reliable and punctual

Benefits

• Paid training and development opportunities
• Career growth and promotion
• Employee shuttle services