Senior Director of Partner Success

Mantra Health is an award-winning digital mental health provider for colleges and universities. We're seeking a Sr. Director of Partner Success to lead our growing Partner Success team and drive retention and expansion while identifying cross-sell opportunities for new products.

Requirements

• Experience leading Customer Success teams supporting renewals and expansion within higher education accounts
• High degree of proficiency in forecasting renewals and expansion
• Track record of leading and coaching a Partner Success / Customer Success team to measurably improve performance over time
• Experience hiring and onboarding talent into a complex customer program
• Experience in higher education is required
• Clear understanding of recurring revenue metrics and reporting

Benefits

• Stock Options
• Medical, vision, and dental coverage for employees, spouses, and dependents
• 401(k)
• Flexible work location
• Generous PTO, sick days, jury duty days, and bereavement
• Three week sabbatical and $3,000 stipend after five years of continuous full-time employment
• Inclusive parental leave, equal for all parents
• $1,000 new-parent mental wellness benefit
• Commuter card, if you commute
• Access to One Medical
• Healthcare & Dependent Care FSA