Customer Operations Specialist - Austin Area

Mancomm is seeking a Customer Operations Specialist who is both customer-focused and tech-savvy. In this role, you’ll serve as the primary point of contact for customer inquiries, leveraging AI-powered tools, chat systems, and automation to deliver fast, accurate, and helpful responses.

Requirements

• 2+ years of experience in customer service, order processing, or operations
• Strong familiarity with chat platforms, AI assistants, or digital support tools
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Comfortable using customer management systems, AI agents, and communication platforms
• Calm under pressure and committed to delivering an exceptional customer experience

Benefits

• Health, dental, and vision insurance
• Health savings account
• 401(K) retirement plan with company match
• Paid time off (PTO)
• Holiday Pay