Mancomm is seeking a Customer Operations Specialist who is both customer-focused and tech-savvy. In this role, you’ll serve as the primary point of contact for customer inquiries, leveraging AI-powered tools, chat systems, and automation to deliver fast, accurate, and helpful responses.
Requirements
- Respond to customer inquiries via phone, email, and chat, with a focus on using AI and automation to improve speed and accuracy
- Troubleshoot and resolve customer issues with empathy while identifying opportunities to apply AI-driven solutions
- Manage customer orders and requests through internal systems, ensuring smooth digital workflows
- Handle inbound leads from marketing outreach and chatbots, qualifying opportunities and guiding prospects toward the next step
- Collaborate with internal teams to refine how AI agents and tools support customer operations
- Maintain accurate customer records, notes, and documentation in our platforms
- Identify and report trends in customer questions, complaints, or delays, recommending AI/chat enhancements where appropriate
- Balance multiple tasks and prioritize effectively in a fast-paced, technology-driven environment
Benefits
- Health, dental, and vision insurance
- Health savings account
- 401(K) retirement plan with company match
- Paid time off (PTO)
- Holiday Pay
