Customer Operator

Deliver exceptional customer service by supporting the Service Department in assisting customers on the phone and in person before, during, and after service/repair processes.

Requirements

• Answer all incoming service calls in a prompt and friendly manner
• Assist Customer Advisors/Service Consultants with customers when needed
• Answer basic service department questions, schedule service appointments, route customers' calls
• Provide written messages to the responsible party in a timely manner
• Complete reminder calls for customers scheduled for an appointment
• Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines
• Maintain or exceed the CarMax guidelines for customer satisfaction

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan