Director of Customer Care
MABWest Springfield, Massachusetts, United States
Posted March 13, 2026
56000 - 70000
Full Time
About the Company
Founded in 1995 by the Buxton family, MAB is a leading Australian property developer with a diversified portfolio exceeding $17 billion that spans master-planned communities, residential apartments, townhouses, commercial offices, business parks, and retail assets. The company specializes in large-scale urban renewal and mixed-use projects, having delivered landmark developments such as NewQuay Docklands, University Hill Bundoora and the upcoming Merrifield Mickleham community. MAB’s distinctive value lies in its blend of heritage, scale, and innovation, positioning it to shape the built environment through projects like the revitalisation of Adelaide’s Brompton Gasworks and the planned 780-hectare Greater Avalon business park. Through active investment and fund management, MAB continues to drive growth and create lasting value for communities and investors alike.
Job Description
Award Winning Customer Service Department Looking for Strategic Director of Customer Service. Responsible for maintaining effective customer service for all internal and external customers by utilizing excellent knowledge of company products and programs as well as team members within the Customer Service Department.
Requirements
- Policy Development and Deployment
- Problem Resolution
- Customer Relations
- Employee Training and Development
- Leadership
- Planning
- Management
- Customer service systems development and deployment
- Problem analysis and problem resolution
- Employee training and development
- Strong customer orientation
- Excellent interpersonal and communication skills
- High performance teams and a strong team player
- Commitment to company values
- Computer proficiency
- Negotiation skills
Benefits
- Paid time off
