Customer Care
ABC LegalRedmond, Washington, United States
Posted March 13, 2026
35000 - 65000
Full Time
About the Company
ABC Legal is the nation's largest service-of-process provider, trusted by more than 50,000 professionals and serving law firms, businesses, government agencies, and individuals. The company combines a robust network of 8,000 process servers across all 50 states and 88 countries with an innovative cloud-based platform that streamlines legal workflows, enhances compliance, and delivers real-time transparency. As the official process server for the U.S. Department of Justice, ABC Legal sets industry standards for efficiency and reliability. Its subsidiary, Docketly, further differentiates the firm by connecting law firms with top-tier appearance counsel through a bespoke, mobile-first platform.
Job Description
Award Winning Customer Service Department Looking for Strategic Director of Customer Service. The position is responsible for maintaining effective customer service for all internal and external customers, supervising and training customer service representatives, and developing and implementing procedures to ensure efficient operation of the department.
Requirements
- Leadership: a demonstrated ability to lead people and get results through others.
- Planning: an ability to think ahead and plan over a 3-9 month time span.
- Management: the ability to organize and manage multiple priorities.
- Customer service systems development and deployment.
- Problem analysis and problem resolution at a functional level.
- Employee training and development.
- Strong customer orientation.
- Excellent interpersonal and communication skills.
- High performance teams and a strong team player.
- Commitment to company values.
- Computer proficiency.
- Negotiation skills.
