Director of Customer Care

Award Winning Customer Service Department looking for an Exceptional Director of Customer Care to lead a 13-person team in maintaining effective customer service for internal and external customers.

Requirements

• Leadership: a demonstrated ability to lead people and get results through others.
• Planning: an ability to think ahead and plan over a 3-9 month time span.
• Management: the ability to organize and manage multiple priorities.
• Customer service systems development and deployment.
• Problem analysis and problem resolution at a functional level.
• Employee training and development.
• Strong customer orientation.
• Excellent interpersonal and communication skills.
• High performance teams and a strong team player.
• Commitment to company values.
• Computer proficiency.
• Negotiation skills.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship