Product Specialist - Customer Success

Join our dynamic Customer Success team as a Product Specialist, where you'll play a key role in delivering innovative enterprise loyalty solutions for leading global brands! At Loyalty Juggernaut, we're on a mission to revolutionize customer loyalty through AI-driven SaaS solutions.

Requirements

• Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
• Develop comprehensive business cases and market feasibility analyses.
• Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
• Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems.
• Design, deliver, and maintain training programs for client users.
• Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
• Collaborate with the product management team to drive innovation and deliver transformative product features.
• Develop high-impact product marketing collaterals, including white papers and presentations.
• Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.

Benefits

• Opportunities to make a tangible impact on our clients' businesses.
• A chance to collaborate with a talented team of passionate individuals.
• The satisfaction of contributing to a rapidly growing company with a global presence and industry recognition.