As a Product Specialist in Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers.
Requirements
- Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs)
- Develop comprehensive business cases and market feasibility analyses
- Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges
- Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems
- Design, deliver, and maintain training programs for client users
- Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs)
- Collaborate with the product management team to drive innovation and deliver transformative product features
- Develop high-impact product marketing collaterals, including white papers and presentations
- Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs