Product Specialist

As a Product Specialist in Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers.

Requirements

• Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs)
• Develop comprehensive business cases and market feasibility analyses
• Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges
• Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems
• Design, deliver, and maintain training programs for client users
• Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs)
• Collaborate with the product management team to drive innovation and deliver transformative product features
• Develop high-impact product marketing collaterals, including white papers and presentations
• Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs