Director of Technical Account Management – North America
Logz.ioBoston, Massachusetts, United States
Posted November 27, 2025
Full Time
About the Company
Logz.io is a cloud-native observability platform that offers comprehensive log analytics, DevOps tools, and security monitoring. By integrating open-source capabilities across logs, metrics, traces, and SIEM, Logz.io transforms complex monitoring tasks into efficient, high-value solutions for businesses. The company's distinctive approach enables better business outcomes through cost-effective observability.
Job Description
The ideal candidate will drive critical revenue outcomes, including renewals, upsells, retention, account growth, and commercial strategy for North America.
Requirements
- Ability to work on-site in our Boston office at least three times per week.
- 5+ years of experience in technical customer-facing roles with direct commercial responsibility (TAM, Solutions Engineering, CSM, AM, Professional Services, etc.).
- 3-5 years of experience selling to highly technical personas (DevOps, developers, and IT professionals) High technical acumen and natural curiosity about Data, AI, and everything in between
- 3-5+ years in sales leadership roles within high-growth SaaS or software environments, leading teams through change and innovation.
- Strong record of achieving renewal, retention, and upsell targets in SaaS or cloud environments.
- Proven experience leading commercial conversations, including pricing, contract negotiation, and value justification.
- Understanding of cloud/SaaS technologies (log management, observability, cybersecurity, and DevOps is a plus).
- Able to identify trends and turn market shifts into business opportunities.
- Excellent communication, negotiation, and executive engagement capabilities.
