Technical Support Specialist

We are seeking a Technical Support Specialist to provide support to end-users by identifying, researching and resolving problems and issues; create and conduct operational and technical training for clients; and partner with Sales, Marketing, and Account Management to meet clients' needs.

Requirements

• Create and maintain necessary knowledge objects which will be used by all Customer Success teams.
• Provide users with support on technical, operational, and user/account-related issues.
• Identify, research and resolve all client reported issues, questions and concerns in a timely manner.
• Ability to present complex technical information to non-technical audiences.
• Strong Customer Service skills, both telephone and email.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• Generous pension
• 25+ paid holidays per year