Application Support Technician

As an Application Support Technician at Magentus, you will provide remote technical support for customers experiencing technical issues with our products. You will answer customer telephone calls, adhere to processes, and use our call management system to resolve customer issues.

Requirements

• On a day-to-day basis, provide remote technical support for our customers
• Answer customer telephone calls
• Perform an initial diagnosis and resolve the issue using documented resolution guidance
• Raising incidents for reporting failures and errors found during monitoring and other support duties
• Technical Account Management; meeting with customer to understand ticket priorities and to demonstrate progress on open tickets

Benefits

• Flexible Working Environment
• Leave: 25 days (increases with length of service up to 4 days) plus 8 bank holiday
• Holiday purchase scheme via salary sacrifice
• An extra day annual leave for your birthday
• Enhanced Maternity Leave
• Enhanced Paternity Leave
• Religious holiday swap programme
• Up to two days paid Volunteering days
• Paid time off during the working day to donate blood
• Pawrental Leave
• Leadership & Development
• Employee Recognition
• Employee Benefits
• Life Insurance (4x annual salary)
• Private health care (BUPA) plus discounted rates to add your loved ones
• Salary Sacrifice Pension
• Income Protection
• EAP (access to online Healthcare)
• Employee Referral scheme- £1,000 tax free
• Branded merchandise starter pack
• £250 working from home allowance
• Free Flu Jabs
• Enhanced Sick Pay