Manager Customer Care (m/w/d) - IT Hosting
LeasewebBaden-Württemberg, Germany
Posted September 8, 2025
Full Time
About the Company
Leaseweb is a leading Cloud services provider offering a comprehensive range of solutions including Public Cloud, Private Cloud, Hybrid Hosting, Colocation, CDN, Cyber Security Services, and Dedicated Servers. With over 80,000 servers managed across 20+ data centers globally, Leaseweb supports mission-critical applications for SMBs to Enterprises. The company's superior global network with a capacity of more than 10 Tbps ensures exceptional performance and reliability.
Job Description
Leaseweb Deutschland GmbH is seeking an experienced Customer Care Manager (m/f/d) for their IT hosting team in Frankfurt. The role involves leading and developing support teams, analyzing KPIs, and reporting to the Operations Director. The ideal candidate will be a strong leader with excellent customer service skills and a passion for the IT sector.
Requirements
- 10+ years of experience in leading support or customer care teams
- Solid technical knowledge in enterprise IT, hosting, data center environment
- Strong communication skills in German and English
- Quality awareness and planning skills
- Hands-on mentality with strategic thinking
Benefits
- Corporate culture focused on employee orientation
- Design freedom
- Flexible working hours
- Health Insurance
- Training and development opportunities
- Team spirit
- Incentives
