Technical Customer Support Representative (Remote, LATAM)
LearnWorldsSão Paulo, Brazil
Posted October 16, 2025
Full Time
About the Company
LearnWorlds offers an online training academy platform, continually evolving with new features and engaging with customers.
Job Description
LearnWorlds is seeking a highly motivated Technical Customer Support Representative to join their LATAM team. The role involves diagnosing and resolving customer issues both via email, chat, phone, and webinars, offering a blend of analytical and creative problem-solving. The position is fully remote and offers a supportive environment with mentorship and training.
Requirements
- Fluent English speaker
- Excellent verbal comprehension and written clarity
- Curious, analytical, and energetic by live problem-solving
- Calm under pressure and able to troubleshoot in real-time
- Highly coachable and quick learner
- Strong time management skills
Benefits
- Private life and health insurance plan
- Your personal annual training budget
- An annual home office allowance to set up your personal space
- Company laptop
- 23 days of paid time off
- 3 early summer Fridays in July and August
- A free LearnWorlds School to build and sell your own courses
- Work in a globally top e-learning course platform