Technical Customer Support Representative (Remote, LATAM)

LearnWorlds is seeking a Technical Customer Support Representative to provide excellent support to customers across various channels. The role focuses on diagnosing, resolving, and enhancing the user experience of the LearnWorlds platform, with a blend of analytical and creative tasks. The position is remote and offers a flexible schedule, allowing for time for personal projects and self-improvement.

Requirements

• Fluent English speaker with excellent verbal comprehension and written clarity
• Curious, analytical, and energized by live problem-solving
• Can take a technical concept and explain it in a way your grandmother would understand
• Calm under pressure; able to troubleshoot in real-time during a webinar or support call
• Highly coachable - actively seeks feedback and uses it to improve quickly
• Quick learner with strong memory and retention of complex workflows
• Strong time management skills
• Ready to dive into LearnWorlds' features and community

Benefits

• Private life and health insurance plan
• Fully remote work
• Personal annual training budget
• Home office allowance
• Company laptop
• Paid time off
• Summer Fridays
• Learning opportunities