Technical Customer Support Representative (Remote, LATAM)

LearnWorlds is seeking a Technical Customer Support Representative (LATAM) to provide support to customers across various platforms. The role involves diagnosing, solving, and elevating interactions through clear communication and a proactive approach. It's an entry-level position with mentorship and on-the-job training, focused on understanding the platform and helping customers with complex issues. The position operates on a pre-set shift structure and offers flexibility during off-hours.

Requirements

• Fluent English speaker with excellent verbal comprehension and written clarity
• Curious, analytical, and energized by live problem-solving
• Able to take a technical concept and explain it in a way your grandmother would understand
• Calm under pressure; able to troubleshoot in real-time
• Highly coachable - actively seeks feedback
• Quick learner with strong memory
• Strong time management skills
• Ready to dive into LearnWorlds' features, customers, and community
• Familiarity with SaaS tools, support platforms, or LMS products

Benefits

• Private life and health insurance plan
• Fully remote work option
• Personal annual training budget
• Home office allowance
• Company laptop
• Paid time off
• Summer Fridays
• School and course development opportunity
• Company retreats