Customer Solution Center Service Representative II
L.A. Care Health PlanLos Angeles, California, United States
Posted January 24, 2026
50216 - 75324 USD
Full Time
About the Company
L.A. Care Health Plan is a publicly operated health plan serving over 2.6 million members in Los Angeles County. Offering four health coverage plans including Medi-Cal, L.A. Care prioritizes quality, access, and inclusion to provide affordable healthcare for low-income communities. With a focus on community health and innovative solutions, L.A. Care aims to elevate healthcare for all residents of the county.
Job Description
L.A. Care Health Plan is seeking a Customer Solution Center Service Representative II to assist with inbound and outbound interactions involving member eligibility verification, general provider inquiries, claim status, and general program and administration questions.
Requirements
- At least 1 year of customer service call center experience in a healthcare environment.
- Data entry experience with ability to type a minimum of 40 wpm.
- Knowledge of medical terminology.
- Good understanding of service to the disadvantaged population, seniors and or people with chronic conditions or disabilities.
Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)