Customer Experience Specialist (Mandarin Speaker)

We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do!

Requirements

• Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customer
• Proficient in English and Mandarin (both verbal and written)
• Previous experience in customer service is an added advantage
• Able to work shifts (including weekends, public holidays, overnight)
• Possess a problem-solving mindset to proactively find solutions for customer needs
• Strong written and verbal communication skills to communicate clearly and effectively with our customers
• Good team player to work collaboratively in a team environment
• Keen attention to detail in completing tasks accurately and thoroughly

Benefits

• equal opportunity employer
• dedicated to creating a welcoming and supportive culture where everyone belongs