Technical Support Engineer - L1 -
Kaseya CareersBengaluru, Karnataka, India
Posted November 17, 2025
Full Time
About the Company
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI.
Job Description
Kaseya is hiring a Technical Support Engineer - L1 to enhance our global support team based in Bangalore, India. The successful candidate will provide exceptional customer service, troubleshoot technical issues, and build lifelong relationships with customers.
Requirements
- Working knowledge of major OS - Linux/UNIX systems, Windows OS, Virtualization technologies - VMware and Hyper-V.
- Experience with BIOS/UEFI troubleshooting and system boot.
- Hands-on experience with Linux commands and troubleshooting using PuTTY/SSH.
- Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
- Windows server and workstation hardware.
- Windows Server Core management and Administration skills (roles and features, disk management).
- Active Directory permissions (ACLs) and Group
- Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage
- Understanding of file systems (NTFS, FAT, ext4), permissions, backup and recovery concepts and methodologies
- Basic Knowledge of MS Exchange Server, MS SQL, Oracle DB
- Familiar with the OSI model and experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).
- Firewall rule configuration and troubleshooting ports block, identifying latency and packet