Technical Support Engineer - L1
Kaseya CareersBengaluru, Karnataka, India
Posted November 17, 2025
Full Time
About the Company
Kaseya is a leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI.
Job Description
Kaseya is hiring a Technical Support Engineer - L1 to join their global support team in Bangalore, India. The successful candidate will build and expand upon professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations.
Requirements
- Working knowledge of major OS - Linux/UNIX systems, Windows OS & Virtualization technologies - VMware and Hyper-V.
- Experience with BIOS/UEFI troubleshooting and system boot
- Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH.
- Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
- Windows server and workstation hardware
- Windows Server Core management & Administration skills (roles and features, disk management).
- Active Directory permissions (ACLs) & Group
- Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage
- Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies
- Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB
- Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).
- Firewall rule configuration and troubleshooting ports block, identifying latency & packet
- Excellent written and verbal communication