Level 1 -Technical Support Engineer
Kaseya CareersBengaluru, Karnataka, India
Posted November 17, 2025
Full Time
About the Company
Kaseya is a leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI.
Job Description
Kaseya is hiring a Technical Support Engineer - L1 to enhance its global support team based in Bangalore, India. The role involves building and expanding professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations.
Requirements
- Excellent knowledge of major operating systems - Windows, macOS
- Familiar with the OSI model and experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands
- Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption
- Basic Windows Administration, including Active Directory and Group
- Hands-on experience with Patch Management, Application and System performance
- Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs)
- Ability to read/write SQL
- Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and
- Familiar with Windows firewall concepts, including rule
- Excellent written and verbal communication
Benefits
- Equal employment opportunity to all employees and applicants